IHATC

First: Privacy Policy

• Due to the nature of our site, which provides training services, we collect user data, and this data is processed electronically.
• The primary purpose of handling this data is to improve customer experience and develop our services.
• We use cookies to enhance site functionality.
• Protecting the privacy of our visitors and users is a top priority; we do not sell user data and maintain its confidentiality.
• To ensure information security, we follow guidelines and standards issued by the relevant Egyptian authorities regarding cybersecurity and internet crimes.
• Joining our mailing list allows you to receive email updates, and you can unsubscribe at any time.

Second: Academic Integrity Policy

• We provide electronic training services according to international professional training and qualification standards.
• This policy requires us to apply a set of criteria for accepting trainees and awarding them certificates of completion and accreditation.
• Beneficiaries can access services through our website and achieve the requirements for obtaining a program completion certificate online.

Third: Content Modernity and Compliance Policy

• The website ensures that the training content published is reviewed periodically to confirm its compliance with international laws and policies.
• The site welcomes any comments from visitors or beneficiaries regarding this matter through the "Contact Us" page for immediate review and appropriateness.

Fourth: Intellectual Property Rights Policy

• We adhere to intellectual property rights systems in organizing the content of courses and electronic activities as well as training programs.
• User data, written, visual, or audio content must not be published outside the International Higher Academy for Training and Consulting.
• The Academy guarantees course authors the full right to publish their courses, according to signed agreements between trainers and the Academy.
• Any citations from other references will be indicated in the training content of each course or on the Academy's website.
• Content developed entirely by us will be marked with the phrase "All rights reserved," and those wishing to benefit from it should refer to the site management.
• Relevant authorities will be notified in case of any infringement of intellectual property rights, electronic piracy, or any violation of cybercrime laws or attempts to breach the Academy's website or databases.

Fifth: Attendance Policy

• Trainees access professional training programs—synchronous or asynchronous—using specific credentials (username and password).
• Attendance for training sessions is electronically recorded.
• Synchronous attendance in virtual classrooms is equivalent to traditional attendance.
• Attendance is measured as a percentage of the total training program hours, with a minimum attendance rate of 75% required for certification.
• The percentage of attendance determines whether a trainee receives a certificate of completion and accreditation.
• The maximum number of trainees in a synchronous virtual classroom is limited to 25 students.

Sixth: Technical and Educational Support Policy

• The site provides technical support through the "Contact Us" page or by calling (00201122070809) or via email at support@ihatc.academy .
• The Academy commits to providing necessary support for registered trainees to benefit from these services throughout the program duration.

Seventh: Mechanism for Reviewing Trainee Work and Preventing Cheating and Identity Fraud

• The Academy offers a unique method for assigning work and duties to trainees, ensuring they complete them personally.
• Alternative assessments may be used (if required by the trainer) such as presentations, videos, and portfolios.
• This approach reflects the Academy's commitment to integrity; however, the Academy's authority is limited to professional development training programs that award attendance certificates without subjecting them to any tests per the Academy's system.

Eighth: Communication Policy

• Communication is a crucial program that the Academy focuses on, and a detailed communication policy is available for review

Ninth: Policy for Responding to Trainee Inquiries

• The Academy prioritizes responding to trainee inquiries and has established specific policies, including:
• In synchronous training programs, communication occurs directly during the session, addressing any inquiries through chat or direct conversation.
• In asynchronous programs, technical support answers questions through various channels (email, WhatsApp, SMS, comments within the program).

Tenth: Feedback Policy

• The Academy values trainee feedback as a means of measuring and ensuring the quality of received training and relies on it in:
• Tasks performed by trainees through monitoring program lectures.
• Activities conducted by trainees.

Assessments completed by trainees.